Shipping policy

All orders are processed within 1 to 14 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 21 days of receiving your shipping confirmation email, please contact us at cetracustomerservice@gmail.com with your name and order number, and we will look into it for you.

Customer service?

In the event that your order arrives damaged in any way, please email us as soon as possible at cetracustomerservice@gmail.com with your order number and a photo of the item’s condition.

If you have any further questions, please don't hesitate to contact us at cetracustomerservice@gmail.com.